Shipping and Returns

MYOHG Shipping Info

My OHG Shipping Info:

All Orders are processed with UPS or USPS

All Next Day Air, Next Day Air AM, Next Day Air Saver, 2nd Day Air AM, 2nd Day Air, 3 Day Select, & Ground orders have to be entered in before 11:00 a.m. CST for the order to go out that day.

All orders processed after 11:00 a.m CST will be sent out the next day. Orders put in on the weekend (Saturday and Sunday) will be processed the following Monday.

Larger orders may take up to 24 hours to ship.

For ORDER STATUS contact Ozarks Hydrographics via phone or email: 417-443-0070 or sales@myohg.com

Return Policy

For RETURNS - Please contact Ozarks Hydrographics for instructions on RMA Process. All returns are at subject to OHG's discretion. Returns not accepted on orders over 14 days old.

25% RESTOCKING FEE ON ALL RETURNED ORDERS.

NO Refunds or Exchanges on New or Used Equipment sold. All Equipment Sales are Final.

ALL RETURNS ARE SUBJECT TO OHG's DISCRETION

We do not accept returns of used product.

We are not responsible for incorrect orders placed on our shopping cart.
OHG does not accept returns on product that has been used or does not have a Return Authorization number from us.
In order to return any Item it must be new and un-used. A 25% restocking fee will be charged and customer will be responsible for all shipping charges (This includes: Protective Packaging, Freight Cost, and any other charges that may come from shipping the item/s back to us). This EXCLUDES Equipment Sales such as Tanks, Rinse Stations, and etc.
Product must be received in the same condition as new and we will refund your credit card upon verifying condition. Pack return shipments professionally to insure condition. (OHG reserves the right to all final judgments in this matter)

Freight order can take up to 3 -6 weeks for shipment.

If you have any questions or concerns please give out customer service department a call at 417-443-0070.

All down payments (Deposits) are NON-REFUNDABLE. This includes deposits made to schedule training, tank builds or holding of any products.

To receive a Shipping Quote Please call (417)443-0070.

Monday-Friday 9:00am to 5:00pm Cst.

NOTE

We must charge tax for Missouri residents, or anyone picking up the Equipment at our Warehouse Location.

LOOK FOR DAMAGES!

Inspect your shipment immediately upon arrival.
If the contents have been damaged or if there are missing goods, immediately make a notation on the drivers bill of lading and call us at 417-443-0070.
If no notation is made on the drivers BOL, then Ozark Hydrographics is not responsible for replacements as we can effect no claim with the shipper.
You should thoroughly inspect this shipment upon delivery.
The attached bill of lading is an acknowledgment by the carrier of receipt in good condition of the shipment covered by our order number corresponding to the shipper’s number on the bill of lading. These goods have been shipped OHG. Warehouse, Highlandville, MO. 65669 USA.
If any of the goods called for on this bill of lading are short or damaged, do not accept them until the freight agent makes a damage notation on your freight bill or parcel service receipt.
If any concealed loss or damage is discovered, notify your local freight or parcel service agent at once and request them to make an on premise inspection. This is absolutely necessary. Unless you do this, the transportation companies will not entertain any claim for loss or damage. If the agent will not make an inspection, then you should make an affidavit that you notified them (on a certain date) and they failed to comply. This, with other papers, will properly support your claim.
Concealed damage must be reported within 3 business days to be considered for compensation from the carrier.

Do not order the transportation company to return to our location any shipment until our company has authorized such a return.

INSTRUCT YOUR RECEIVING DEPARTMENT PERSONNEL AS FOLLOWS:

INSPECT: Inspect the exterior of each carton/bundle before signing for delivery.
UNPACK: Unpack in the driver's presence any carton/bundle showing exterior signs of damage and note such damage on all copies of delivery receipts. In the event of a mis-shipment, customer should not un-band product; if customer decides to return product, customer is responsible for repackaging costs. In no event will Ozark Hydrographics be liable for packaging costs to return product.
CONCEALED DAMAGE: In the event of discovered Concealed Damage for which a clear delivery receipt was signed; the items must be unpacked in time to give the carriers notice of concealed damage. This is done in the form of a request for inspection and must be done within 15 days from date of delivery. Where cartons/bundles show no exterior sign of damage, consignees do not have the right to open them before signing carrier’s delivery receipt.
HOLD MERCHANDISE: Hold all merchandise with all original containers and packing, if any, for carrier’s inspection.
CLAIM FOR LOSS Or DAMAGE: All claims for loss or damage must be filed within 3 business Days from date of delivery.

We are willing to assist you in collecting claims for loss or damage, but this willingness on our part does not make us responsible for collection of the claim or replacement of the product.
25% restocking fee on all returned orders.
For ORDER STATUS contact us via phone or email: sales@myohg.com or 417-443-0070

To receive a Shipping Quote Please call: 417-443-0070
Monday-Friday 9:00am to 5:00 pm CST.